Ticket last updated a month ago

[DJQuad]

Has anyone else been getting slow responses to tickets? A couple days with responses is fine but I've been following up weekly since Oct 20 with no response at all. I even offered to pay for priority support because it's for a commercial site. Brian?

Oh, KW802 - thanks for ignoring my PM asking if you know what's up with my ticket.

[Brian]

I'm sorry, but I've had a lot going on lately and haven't had time for any custom work. I've been trying to leave it open until I had a chance to help you out, but I will go ahead and close it since it doesn't look like that's going to happen any time soon.

[DJQuad]

I wasn't necessarily asking for the work to be complete, I was just asking for an update over the last few weeks.

Could you at least fix the error so it's accessible? Don't worry about the "enhancements" I mentioned.

[King Kovifor]

Oh, KW802 - thanks for ignoring my PM asking if you know what's up with my ticket.

I'd say he thought it was unsolicited:

Kevin
vBadvanced Support -- For vBa assistance please use the forums or submit a Support Ticket... unsolicted PMs, IMs, and email will not be responded to.

[DJQuad]

I'd say he thought it was unsolicited:

When a ticket goes a month with no updates, one wonders what the status is. I wasn't asking for support, I was asking if he knew the status of it and explained the situation.

Don't defend it, there's no excuse for blowing someone off after a month of no response despite many ticket updates which got nowhere.

[DJQuad]

Could you at least fix the error so it's accessible? Don't worry about the "enhancements" I mentioned.

Guess not. Well, after a month, you've taken a standalone app, halfway tried the integration, and now the integration you tried errors. So now we're left with something that errors, and was working before you edited the files and then closed the ticket.

Wow, thanks.

All I was asking that you finish what you started. I guess that's too much to ask.

[KW802]

When a ticket goes a month with no updates, one wonders what the status is. I wasn't asking for support, I was asking if he knew the status of it and explained the situation.

Don't defend it, there's no excuse for blowing someone off after a month of no response despite many ticket updates which got nowhere.DJQuad,

1) The ticket in question was for help with integrating a 3rd party application with vBa CMPS. From reading the ticket it would appear that Brian did indeed try to work with you but that your programmer was still having issues. As he also explained he has not had much time for custom requests which is what your ticket was for.

2) As stated already ALL unsolicited PMs will be ignored. I would hardly call it "blowing someone off" considering that (a) I was not the person you were previously working with, (b) it is clearly stated that unsolicted PMs will not be responded to, and (c) even if I was to respond there wouldn't be much I could say about a custom change that you were working on with somebody else regarding a 3rd party application. If there is a PM in my inbox then I honestly have no idea what it even says.

So, in summary..... Brian was trying to help you on his own time to integrate a 3rd party application into a free product but because he wasn't able to fit enough time into his schedule to work on it then anybody & everybody associated to vBa is to blame?

Ummm.... sorry? :confused:

[DJQuad]

Wow, you're actually responding. Good job.

1) The ticket in question was for help with integrating a 3rd party application with vBa CMPS. From reading the ticket it would appear that Brian did indeed try to work with you but that your programmer was still having issues.
If you're going to comment, please research the issue more carefully before making moronic comments about an issue it's clear now you know little about.

The programmer was having no issues. Those were simply questions after Brian started the integration, as you can clearly see. Brian was the only one that edited the files.

As he also explained he has not had much time for custom requests which is what your ticket was for.
Uh, thanks for stating the obvious. After a month it was explained.

What's worse after a month of waiting for something? Saying you'll do something then abandon it when it's almost done, or taking something that was working and breaking it in the meantime?

This is real simple. I asked to either restore the files that were changed, or finish what was started. How hard is that?

2) As stated already ALL unsolicited PMs will be ignored. I would hardly call it "blowing someone off" considering that (a) I was not the person you were previously working with
Forgive my lack of ESP.

Do you or do you not work on tickets?

Does it say when a ticket is submitted who is working on the ticket?

I PM'ed you after a month with no updates asking if you knew what was up. It wasn't for support.

Sorry, I should have PM'd you before that asking if you would be willing to accept a solicit a PM. Oh wait, that would have been unsolicited too.

I didn't solicit a reply from you in this thread, so it's unsolicited. Oh this reply to you is unsolicited too since you didn't solicit it.

See how moronic your "it is clearly stated that unsolicited PMs will not be responded to" statement is? Doh.

If there is a PM in my inbox then I honestly have no idea what it even says.
Um, brilliant. Why is there a PM by your name? Disable it if you have no idea what it says, whatever that means.

Brian was trying to help you on his own time to integrate a 3rd party application into a free product but because he wasn't able to fit enough time into his schedule to work on it then anybody & everybody associated to vBa is to blame?
Nope, not at all. We've chosen to run vBa and to purchase vBa Gallery for one reason -- they're the best.

Again, you seem to be missing the obvious issue here yet again. I'll spell this out more so you can hopefully understand it.

Yes, he was trying to help. He said he would, then after making an application that was working, changed the code so now it is not.

I asked for either to complete it, or restore the files which would make it functional. Instead, we waited week after week, not knowing the status and getting absolutely no updates.

Ok? Understand now?

Ummm.... sorry? <confused>
Obviously.

[Brian]

What's worse after a month of waiting for something? Saying you'll do something then abandon it when it's almost done, or taking something that was working and breaking it in the meantime?

This is real simple. I asked to either restore the files that were changed, or finish what was started. How hard is that?
The things you asked to have done/integrated were done for you shortly after you asked for help. Nearly 2 weeks later you then started asking for additional work to be done, at which point I did not have the time. I tried leaving the ticket open for a little while until I had a chance to look at your other issues, but I haven't had any free time lately.


Forgive my lack of ESP.

Do you or do you not work on tickets?

Does it say when a ticket is submitted who is working on the ticket?

I PM'ed you after a month with no updates asking if you knew what was up. It wasn't for support.

Sorry, I should have PM'd you before that asking if you would be willing to accept a solicit a PM. Oh wait, that would have been unsolicited too.

I didn't solicit a reply from you in this thread, so it's unsolicited. Oh this reply to you is unsolicited too since you didn't solicit it.

See how moronic your "it is clearly stated that unsolicited PMs will not be responded to" statement is? Doh.

Um, brilliant. Why is there a PM by your name? Disable it if you have no idea what it says, whatever that means.
It doesn't require ESP, just take a look at the bold text in the "Help & Support" section of the readme.html file that comes with any of our products.


Again, you seem to be missing the obvious issue here yet again. I'll spell this out more so you can hopefully understand it.

Yes, he was trying to help. He said he would, then after making an application that was working, changed the code so now it is not.

I asked for either to complete it, or restore the files which would make it functional. Instead, we waited week after week, not knowing the status and getting absolutely no updates.
When you close a ticket all server info is deleted, so I had no way to change anything since you did not fully complete your 2nd support ticket. And I don't believe I still have any of those files on my computer.


And just for the record, you can't say that you didn't get a reply for a month. It was nearly two weeks (10/20) after my last reply before you made any more replies to the ticket, which had been closed by that time.


It's quite obvious that this thread isn't going to go anywhere, so it's being closed now. Please refrain from the insults and belittling in your posts in the future or we will have no choice but to ban you from the support forums.