Support Ticket

[JAYEMULE]

I am very confused here, and sad to be writing this post as I have been a user of the VB system for several years. I posted a question for help regarding a problem with VB Advanced after installation and got no response. The psot actually is gone now. I then submitted a ticket requesting help, giving all the information asked for. The support ticket was quickly marked closed yet I had not, have not, heard from anyone to give me assistance. When I purchased the license that payment was accepted within seconds I noticed. I am just lost in why the customer support has not stepped up as yet. I know you get many requests and pleas for help and you could keep very busy, but I would expect a little better response than I have recieved to date. I hate to ask for a refund but I may as well be using the free version for all the good the license seems to do me. I realize I sound bitter but how would you feel if you made a purchase of a product and did not get response back when you had trouble with it ? I have turned off the VBAdvanced for now until I can play around and figure it out on my own I guess.
I do hope someone of postion can explain the difficulty in getting support .

Jaye
The Mule Skinners Forum (http://www.mules.org/forum)

[Brian]

No thread that you've started would have been deleted. If you started a ticket and it was closed, then it was because you did not follow the rules of submitting a support ticket, which can be found at the top of the page when you submit a new ticket.

[JAYEMULE]

well, I am sorry but the ticket was closed, I did follow the instructions for submitting the ticket. I finally got it all figured out and straightened out myself.
Thanks though.

Jaye

[Brian]

Unless you have been asked to submit a support ticket by a vBadvanced staff member, please post your problem in the support forums first! Our support ticket system is meant to help out those with problems that cannot be solved via the forums, and only vBadvanced staff members have access view support tickets. However, thousands of vBadvanced members have access to the support forums and may be able to help you with your issue much faster.