Support?

[johnstires]

I have at least 10 threads that I have started since I bought vbalinks and I have gotten no responses at all. Can anyone shed some light on this software? Am I missing something, it seems as though this software has become obselete. Is there something better out there that I'm missing? Vbalinks is a great peice of software so far and has solved alot of my needs out-of-box. I'd like to customize it to better fit my needs, but with the void of support, I'm not sure I want to do that.

[stitch]

Rest assured your question will be answered in the order it was received :D :D :D

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[johnstires]

Can't tell if that is sarcasm or not. Does it usually take close to a month for a response? I could understand the lack of support if the software was free, but I did pay (albeit not much) for it. I'd think a little support would be nice.

[cheesegrits]

Short version ... "me too".

Long version ..

I'm not (exactly) complaining, I would simply like an honest assesment from the vbAdvanced folk as to whether this is a temporary glitch, or if this is going to be the Standard Operating Procedure for Links Directory support from here on out.

I run a medium sized regional ISP with about 10,000 customers. I elected to use commercial rather than free BB software so I can get support when I need it. And although I'm very happy with the features and functionality of the Links Directory product, if support is going to continue to be on a very much ad hoc basis, then I may need to switch to something else.

Like I said, I'm not complaining. I fully understand temporary glitches in support while other priorities get in the way, and I'm aware that there have been a lot of changes and things going on in the background. I just need an honest answer so I can base my decision making on something other than subjective impressions. I have less than two weeks before my boss expects our new BB to go live, which still gives me time to switch tracks for our Links solution.

Thanks in advance for your help. If you would rather discuss this by email, rather than airing dirty laundry in public, you can find me at hugh@alaweb.com.

Finally, one suggestion I have is that you might consider selling some kind of "Premium" support package. I would be more than happy to pay an extra annual fee, if it would give me access to a priority support system that guarranteed at least a response within (say) 24 or 48 hours.

-- hugh

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[Zachery]

Brian has been overly busy with a project and not always able to be on hand. I should be around much more often now to take care of support as much as I can. Anything I am unable to diagnose or fix I'll pass it on to brian. cheese, if you are having some issues with vBa links now, try downloading the package and reuploading the files, it should take care of several bugs.

[cheesegrits]

Zachery,

Thankyou for the response. I figured it was something like that. And as long as you are confident response times for payed up Links (and CMPS) users will improve, I'm happy to stick with the product.

As for the Links re-upload you suggested. According to the modify date on the download info and the file version numbering, it is identical to the one I originally installed. It also has an identical file size. Do do you still feel I should download it again and re-upload? I have already re-uploaded the original install, which as far as I can tell is identical.

-- hugh

[Zachery]

Give it a try, it won't hurt.