support?????

[iguanairs]

Hello,
My suggestion would be to get some support members over here. I visit the other VB related site and see Zachary present a lot. Seeing as this is VBA's support forum,shouldn't there be some support?
I may sound like an ass,but most of us using this portal are fairly new to this. We ask questions because we are either confused,or don't know how to go about doing it ourselves.
I have written several posts that have yet to get a response. Most of them are fairly easy fixes,if someone took the time to read them and respond. That doesn't happen here. Then there are some responses that are written as if everyone on this forum knows this stuff inside and out. What about those of us that are just starting out? I think this homepage is fabulous,but the support surrounding it is much to be desired.
most of us know how to cut and paste. If there is a simple line of code that needs to be altered,why not place it directly on this forum? I see that in some spots it is,in others it isn't. Telling someone to not use $newsbits is not very helpful when it doesn't say where not to use them or what they even are.
My site is almost done and I do appreciate the help that I have gotten. I just think this forum needs more active responders.

[Brian]

I appreciate your feedback, and can understand where you're coming from. Unfortunatly though, I have been extremely busy lately and haven't had as much time to spend here helping others as I would like. There are others here (Zachery, TexasOutdoors, etc) that try to help out where they can (which is greatly appreciated!), but they can't always help with every problem. Plus, with over 1,000 members here now, it can be hard to search through every post to make sure every question is answered. I do try, but I am only human. I do plan to set up a "Trouble Ticket" system that should help with some of this, but it will probably be a couple of weeks before I'm able to get that set up. Before that, I will be working on v1.2 of the hack which should help solve a lot of problems as well. If you have any other suggestions or other ways we could improve the site here, please share them with us. Also, if a problem you've posted doesn't get answered feel free to bump the post up so that I will see it.

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[iguanairs]

Hello,
I think your homepage is fabulous. You did a fantastic job. most of the problems that i have read are simple fixes. it seems that there is a severe lack of clarity when those that DO know how this all works respond.
To make things easier on those moderating this forum,perhaps you could compile the questions with the answers already given. There are a number of questions that have simple answers. I know my simplest questions is this:

I followed texasoutdoors method for creating a new page with VBA. It worked well and the link called it no problem. I then used your hack to remove the right side blocks. It worked great too. The problem is,my info isn't showing up.
I read your response to another member with the same problem and it just confused me to bits.

This was my other post:

"Originally Posted by Brian
The $newsbits variable can't be inside of the if condition. When viewing extra pages, the $newsbits variable is what is used to display the custom content for that page.


Could you clarify this? I followed the instructions by both you (for removing the right side blocks) and by Texasoutdoors (for creating the template with the index_caresheets)

I can call it up,and the right side boxes do not appear. Thats great. So far everything worked. But my info isn't being displayed. I don't understand what you are talking about above. Most of us are trying to learn this is we go. You are not very clear with the quoted statement. What $newsbit can't be there? Exactly what should the new code for removing the right blocks look like then? Does that even have to do with the code for the right side blocks? You are killing me here Brian. You seem to know your stuff very well, but you need to clarify for us that don't.
All I did with my new template is name it index_caresheets
Inside it,I pasted some HTML that I had written. It isn't showing up. Please tell me why in a manner I can understand. That quoted comment confuses me greatly. Thanks for any help I receive!

[Brian]

Sorry if what I posted wasn't clear enough. I guess some people will fully understand what that means, while it will be complete Greek to others. I'll try to break it down a little and see if I can help you to understand what it means (though I'm not always the best at explaining how to do things, so you may end up even more confused afterwards :p).

The $newsbits variable is simple the code "$newbits" that you'll see in your index template.
The if condition is simply the code that probably looks something like this:

<if condition="!$page">
Content, tables, and most likely your right side bar here & the $newsbits variable somewhere in here.
</if>

That's really about all there is to it. I just took a look at your other post regarding this and copied your template onto my localhost... Unfortunatly it looks like there's quite a bit that's messed up there (a couple of table cells being ended where they shouldn't be, body tags out of place, maybe some other stuff). I'm going to try to clean the code up real quick and then I'll respond to the other thread since that's where the original questions and such were asked. ;)

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[iguanairs]

Hello,
If you could do that,you would be a god! I knew it was a little scrambled,but it all worked,so I wasn't complaining. I was just about to go and uninstall and reinstall all of this again. Hoping that it would help figure out my problem regarding the "lost information" on my new pages. I greatly appreciate this....more than I can express.

[Brian]

About on line support ... hey, you know, once you put in a trouble ticket system you're basically telling your "User Group" to take a hike to me these "Ticket Systems" are basically an ignore system. At least out here in public in the forums you get a response to a question which is shared amoungst the registered Users.

There's good support up here in these 'Support Forums" already, why start something new.
The trouble ticket system will not be meant to replace the support forums or anything like that. It will mostly be used for when someone posts a problem that can't easily be answered, or basically would require me logging into their site to hunt down the problem because it could be a number of things. ;)


iguanairs - I posted a response in the other thread with a cleaned up version of your template. Let me know if that works out any better. ;)

[iKwak]

Members and staff were very supportive during the installation and what not. Thanks a lot.

[TexasOutdoors]

I think the biggest issue is keeping those 'in the know' around the forum. Most people don't post anymore once they figure it out. I enjoy helping others, so I'll post all I can to help. I don't know PHP so on those issues, I really can't help. You gotta remember that Brian is offering VBAdvanced free of charge. Not many places offer a support forum that offer products free of charge.