Second you're making a LOT of WRONG assumptions about my support requests.
One request to Jelsoft was to simply tell me if I could take out the vb code that linked to the FAQ page and simply replace it with a URL that went direct to a page I wanted to link to. Their response was basically that if I didn't know anything about html I shouldn't be trying this in the first place.
WHAT A RUDE AND UN-CALLED FOR RESPONSE! A better response would have been "sure, you can replace the vb phrases with a URL", or "no, you can't do that". THAT'S ALL I wanted to know and I'm met with incredible attitude - as I must say I am getting from you as well! HOW ANNOYING YOU PEOPLE ARE.